Safety and Quality Control in the Domestic Manufacturing Operation of Wood Building Materials

Basic Policy for Product Safety and Quality Control

Sumitomo Forestry Crest Co., Ltd. has established a quality policy based on ISO 9001 as described below. Each plant and division has formulated specific quality targets and action plans in line with this quality policy, and is committed to maintaining safety and improving quality.

Furthermore, in fiscal 2018, we will work to improve quality and service by reviewing quality standards and inspection following the update to the 2015 version of the ISO 9001 quality management system.


Sumitomo Forestry Crest Co., Ltd.'s Quality Policy

  1. Provide products that always give first priority to customer satisfaction, from product development and manufacture, to distribution and post-construction follow-up.
  2. Cooperate with internal and external partners, understand appropriate costs, and manufacture in a way that ensures safety, performance and quality.
  3. Establish quality targets, and develop systems that allow all employees to make continual improvements.

Framework for Product Safety and Quality Control

Since October 2010, Sumitomo Forestry Crest Co., Ltd. has been operating with integrated ISO 9001 at its plants nationwide. Having developed a framework for quality control based on the quality policy as well as a strict framework for process control, the company manufactures products of high quality. Furthermore, by utilizing a quality information management system, the company endeavors to reflect market feedback and demands back into the production site.

Internal audits are also carried out twice a year at all plants for the purpose of following the PDCA cycle for the quality management system established under ISO 9001. In order to build the capacity of employees in quality control, the company also puts effort into education on how audits are conducted and into employees getting qualifications.

Promotion of Quality Improvement Activities Based on Company-Wide Targets

Sumitomo Forestry Crest Co., Ltd. has set quality targets at each plant and division, and is promoting quality improvement activities.

During fiscal 2017, it strived to enhance and maintain quality control systems at manufacturing locations as well as at business partners' plants.

In fiscal 2018, it will also maintain those control systems in addition to improving through efforts with the 5-Why Method and measures against human error in order to continually further activities.

Quality check in plant

Quality check in plant


Sumitomo Forestry Launches Full-scale Sales of Light, low-cost and Attractively-Designed Wooden Fire-prevention Door Using Balsa

Sumitomo Forestry Co., Ltd. launched in May 2015 full-scale sales of original wooden fire-prevention doors, made from “balsa” known as the lightest timber in the world, which are lighter, less-expensive and more attractively-designed than existing products. The product was developed to meet the needs of wooden fire-prevention doors in three- and four-story buildings in urban areas, and in constructions for mixed use such as medical facilities with adjacent accommodation. The doors are also environmentally-friendly products, with the raw material balsa being sourced from plantation timber raised from saplings and processed by a Group company, PT. Kutai Timber Indonesia (KTI).

Unique wooden fire-prevention doors made from balsa

Unique wooden fire-prevention doors made from balsa

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Product Safety and Quality Control in the Overseas Manufacturing Operation of Wood Building Materials

Basic Policy and Framework for Product Safety and Quality Control

Group companies engaged in the manufacture of wood building materials overseas have acquired quality certifications such as ISO 9001, Japanese Industrial Standards (JIS) and Japanese Agricultural Standards (JAS). In line with the requirements of these certifications, each company has established policies and standards for quality control, and through education and training, strives to ensure that its employees understand them well. Furthermore, each company is making ongoing improvements to quality control management systems by means of annual certification audits through external organizations as well as periodic internal audits.

The quality standards of every company are being further improved to provide greater safety by focusing on communication and feedback from users about product safety and quality, especially in the production of products for Japan which demands the utmost safety and quality.

Standardization of Operations, and Promoting Acquisition of ISO 9001 Certification

Vina Eco Board Co., Ltd. (VECO), which started commercial production of particleboard in Vietnam in May 2012, acquired ISO 9001 certification in April 2014 and Japan Industrial Standards (JIS) labelling certification in December 2015. In conjunction with acquiring ISO certification, Sumitomo Forestry has proceeded to standardize its manufacturing operations, and has built a production system which allows it to provide products of consistent quality and has begin sales for Japan with strict quality requirements.

Quality control laboratory at VECO

Quality control laboratory at VECO

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