Material Issue 5: Promote the development and sales of products and services that are safe, reliable and environmentally conscious

Basic policy

Sumitomo Forestry believes that popularizing durable, high-quality houses as social assets plays an important role in creating a prosperous society. In addition, Sumitomo Forestry actively promotes the use of the Excellent Long-term Housing Certification and the Japanese Housing Performance Indication System for customer’s peace of mind and safety and in order to enhance property value.

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Progress of the Mid-Term CSR Management Plan

SDGs3,11,12

Current awareness of issues and basic strategies Evaluation metrics FY2017 target FY2017 result Rating FY2018 target FY2020 target
Improve safety and quality Ratio of design performance evaluations implemented for new custom-built detached housing (%) At least 90.0 98.9 99.0 90.0*1
(99.0)
Ratio of construction performance evaluations implemented for new custom-built detached housing (%) At least 90.0 97.9 99.0 90.0*1
(99.0)
Ratio of houses certified as Excellent Long-term Housing for new custom-built detached housing (%) At least 90.0 93.3 97.0 90.0*1
(97.0)
Improve communication with customers Pass rate for after-sales maintenance advisors and housing inspectors (%) (All persons assigned to Sumitomo Forestry Home Tech Co., Ltd. in charge of maintenance) 100 100 100 100
Ratio of early completion of handing the as-built drawing for new custom-built detached housing (%) 83.0 83.0 85.0 90.0

*1 Original target of the Mid-term Plan. Based on the FY2017 results, the FY2020 target was revised upwardly.

* Rating
◯:Achieved △:Achieved at least 70% of the target ✕:Achieved less than 70%

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CSR