CSR Information

Together with Our Customers

Recognizing Importance

Customer needs are diversifying as the social environment changes dramatically due to energy issues resulting from frequent large-scale disasters and global warming in addition to the decreasing population and aging society of Japan, centralization and depopulation in urban areas as well as a growing mindset toward health.

The Sumitomo Forestry Group conducts comprehensive efforts toward safety and quality issues based on these circumstances to not only reduce risk but also create new business opportunities by responding to the societal and environmental changes with the hope that it will heighten customer satisfaction.

Relevant Policies and Systems

Relevant Targets and Performance

The Sumitomo Forestry Group positions customer initiatives as a material issue. In particular, we are setting and actively working toward fiscal 2020 targets in improving safety and quality as well as improving communication with customers.

The Group has also set independent criteria, indicators, and systems based on the compliance to relevant laws practiced in daily operations to always deliver even higher quality services.

Ratio of design performance evaluations implemented for new custom-built detached housing FY2020 target At least 90%  Ratio of design performance evaluations implemented for new custom-built detached housing FY2016 result 98.8%  Ratio of construction performance evaluations implemented for new custom-built detached housing FY2020 target At least 90%  Ratio of construction performance evaluations implemented for new custom-built detached housing FY2016 result 97.8%  Ratio of houses certified as Excellent Long-Term Housing for new custom-built housing FY2020 target At least 90%  Ratio of houses certified as Excellent Long-Term Housing for new custom-built housing FY2016 result 93.3%  Number of calls received by the call center (FY2016) 140,046  Ratio of answering “Would recommend housing by Sumitomo Forestry” in questionnaire before moving in (FY2016) 86.8

Activity Report

CSR Report2017