Corporate Social Responsibility Information

Product Safety and Quality Control of
Building Materials

Product Safety and Quality Control in the Manufacture of Wood Building Materials in Japan (Sumitomo Forestry Crest Co., Ltd.)

Basic Policy for Product Safety and Quality Control

Sumitomo Forestry Crest Co., Ltd. has established quality policy for fiscal 2016 based on ISO 9001 as described below. Each plant and division has formulated specific quality targets and action plans in line with this quality policy, and is committed to maintaining safety and improving quality.
In fiscal 2016, the company plans to standardize its quality information management system in an effort to integrate information and improve quality and service.

Sumitomo Forestry Crest Co., Ltd.'s Quality Policy

  1. 1. Provide products that always give first priority to customer satisfaction, from product development and manufacture, to distribution and post-construction follow-up.
  2. 2. Cooperate with internal and external partners, understand appropriate costs, and manufacture in a way that ensures safety, performance and quality.
  3. 3. Establish quality targets, and develop systems that allow all employees to make continual improvements.

Framework for Product Safety and Quality Control

Since October 2010, Sumitomo Forestry Crest Co., Ltd. has been operating with integrated ISO 9001 at its plants nationwide. Having developed a framework for quality control based on the quality policy as well as a strict framework for process control, the company manufactures products of high quality. Furthermore, by utilizing a quality information management system, the company endeavors to reflect market feedback and demands back into the production site.
Internal audits are also carried out twice a year at all plants for the purpose of following the PDCA cycle for the quality management system established under ISO 9001. In order to build the capacity of employees in quality control, the company also puts effort into education on how audits are conducted and into employees getting qualifications.

Promotion of Quality Improvement Activities Based on Company-Wide Targets

Sumitomo Forestry Crest Co., Ltd. has set quality targets at each plant and division, and is promoting quality improvement activities. During fiscal 2015, a Quality Improvement Committee was launched to undertake a companywide review of control systems at manufacturing locations and to review the control systems at partner plants. In fiscal 2016, the company will maintain the control systems agreed upon by the Quality Improvement Committee, and will continue to improve activities, aimed at achieving a 20% reduction of complaints from fiscal 2015.

Quality check in plan

Quality check in plant

Sumitomo Forestry Launches Full-scale Sales of Light, low-cost and Attractively-Designed Wooden Fire-prevention Door Using Balsa

Sumitomo Forestry Co., Ltd. launched in May 2015 full-scale sales of original wooden fire-prevention doors, made from “balsa” known as the lightest timber in the world, which are lighter, less-expensive and more attractively-designed than existing products. The product was developed to meet the needs of wooden fire-prevention doors in three- and four-story buildings in urban areas, and in constructions for mixed use such as medical facilities with adjacent accommodation. The doors are also environmentally-friendly products, with the raw material balsa being sourced from plantation timber raised from saplings and processed by a Group company, PT. Kutai Timber Indonesia.

Unique wooden fire-prevention doors made from balsa

Unique wooden fire-prevention doors made from balsa

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Product Safety and Quality Control in the Overseas Manufacturing Operation of Wood Building Materials

Basic Policy and Framework for Product Safety and Quality Control

Group companies engaged in the manufacture of wood building materials overseas have acquired quality certifications such as ISO 9001, Japanese Industrial Standards (JIS) and Japanese Agricultural Standards (JAS). In line with the requirements of these certifications, each company has established policies and standards for quality control, and through education and training, strives to ensure that its employees understand them well. Furthermore, each company has also built systems for production and quality control, and by means of annual audits by external organizations as well as periodic internal audits, they are making ongoing improvements to those systems.

Standardization of Operations, and Promoting Acquisition of ISO 9001 Certification

Vina Eco Board Co., Ltd. (VECO), which started commercial production of particleboard in Vietnam in May 2012, acquired ISO 9001 certification in April 2014 and Japan Industrial Standards (JIS) labelling certification in December 2015. In conjunction with acquiring ISO certification, the company has proceeded to standardize its manufacturing operations, and has built a production system which allows it to provide products of consistent quality.
Furthermore, in order to differentiate itself from its competitors, the company attaches the product specifications on the packaging of each product. This practice is still not common in Vietnam, and so by clearly stating the product specifications, the aim is to establish VECO as a high-quality brand.

Quality control laboratory at VECO

Quality control laboratory at VECO

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CSR Report 2016