Basic Policy

In response to legal requirements and customer requests, we use PDCA cycles as we work to ensure and improve product safety and quality at each stage of our business activities, from planning and product development to production and sales. Moving forward with continual improvement is a policy we pursue in our manufacturing operations in order to elevate the quality of the products and services we provide.

Product Safety and Quality Control in the Domestic Manufacturing Operation of Wood Building Materials

Basic Policy for Product Safety and Quality Control

Sumitomo Forestry Crest Co., Ltd. has established a quality policy based on ISO 9001 as described below. Each plant and division has formulated specific quality targets and action plans in line with our quality policy, and is committed to maintaining safety and improving quality.

Operating in keeping with the 2015 version of the ISO 9001 quality management system, we strive to elevate quality and service by reinforcing its integration with our actual business operations.

Sumitomo Forestry Crest Co., Ltd.'s Quality Policy

  1. Comply with all relevant laws, regulations and requirements in the provision of safe, reliable products.
  2. Strive to understand customer needs and provide appealing products to improve customer satisfaction.
  3. Constantly work to improve the quality management system in the pursuit of QCD.

Framework for Product Safety and Quality Control

Since October 2010, Sumitomo Forestry Crest Co., Ltd. has been operating with integrated ISO 9001 at its plants nationwide. Having developed a framework for quality control based on the quality policy as well as a strict framework for process control, the company manufactures products of high quality. Furthermore, by utilizing a quality information management system, the company endeavors to reflect customer feedback and demands at production sites.

Internal audits are also carried out twice a year at all plants for the purpose of following the PDCA cycle for the quality management system established under ISO 9001. In order to ensure product safety and quality, we have put in place a system in which any key information on a product defect can be communicated by the person in charge through an emergency contact network to the company president within two hours of obtaining the information.

Promotion of Quality Improvement Activities Based on Company-Wide Targets

Sumitomo Forestry Crest Co., Ltd. has set quality targets at each plant and division, and is promoting quality improvement activities.

During fiscal 2018, it strived to enhance and maintain quality control systems at manufacturing locations as well as at business partners' plants.

These management control systems were maintained in fiscal 2019 including measures to help prevent human error through standardization of procedures, revision of logs, work operation standardization and QC process chart compliance. Complaints related to manufacturing mistakes declined 48% compared to fiscal 2018.

In fiscal 2020, we will further improvements according to a new quality policy.

Quality Check in Plant

Quality Check in Plant

Sumitomo Forestry Launches Full-Scale Sales of Light, Low-Cost and Attractively-Designed Wooden Fire-Prevention Door Using Balsa

Sumitomo Forestry Co., Ltd. launched in May 2015 full-scale sales of own branded wooden fire-prevention doors, made from “balsa” known as the lightest timber in the world, which are lighter, less-expensive and more attractively-designed than existing products. The product was developed to meet the needs of wooden fire-prevention doors in three- and four-story buildings in urban areas, and in constructions for mixed use such as medical facilities with adjacent accommodation. The doors are also environmentally-friendly products, with the raw material balsa being sourced from plantation timber raised from saplings and processed by a Group company, PT. Kutai Timber Indonesia (KTI).

Unique wooden fire-prevention doors made from balsa

Own branded wooden fire-prevention doors made from balsa

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Safety and Quality Control in Overseas Manufacturing Business

Basic Policy and Framework for Product Safety and Quality Control

Group companies engaged in the manufacture of wood building materials overseas have acquired quality certifications such as ISO 9001, Japanese Industrial Standards (JIS) and Japanese Agricultural Standards (JAS). In line with the requirements of these certifications, each company has established policies and standards for quality control, and through education and training, strives to ensure that its employees understand them well. Furthermore, each company is making ongoing improvements to quality control management systems by means of annual certification audits through external organizations as well as periodic internal audits.

The quality standards of every company are being further improved to provide greater safety by focusing on communication and feedback from users about product safety and quality, especially in the production of products for Japan which demands the utmost safety and quality.

Updating to ISO9001:2015

Six consolidated companies have completed their update to ISO9001:2015: Nelson Pine Industries (NPIL), Kutai Timber Indonesia (KTI), Rimba Partikel Indonesia (RPI), AST Indonesia (ASTI), Canyon Creek Cabinet (CCC), and Vina Eco Board (VECO).

Under the new quality management system, we will move forward with even greater continual improvement, maintaining and increasing the safety and quality of our products.

Three-Company Technical Study Session on Particle Board

In 2018, three particle board companies, KTI and RPI of Indonesia and VECO of Vietnam, began holding study conferences aimed at mutually elevating their levels of particle board manufacturing technology, while improving quality. While the effort is similar to those conducted in the past, leadership by national staff is leading to greater awareness among all companies. These study session have been held three times in January, June, and October during fiscal 2019.

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Sustainability Report