Sumitomo Forestry Group Quality Policy

Through the pursuit of “ZERO DEFECTS” and the implementation of new initiatives, the Sumitomo Forestry Group seeks to provide reliable products and services that bring joy to our customers.

Full employee participation in quality enhancement
All employees of our Group operations shall consciously strive to enhance quality with an understanding that our products and services must be of the highest standards.
Improving customer satisfaction
We shall identify quality risks and continuously refine processes and rules to improve customer satisfaction.
Thorough compliance
We shall fulfill customer expectations and strictly comply with all applicable laws, regulations, voluntary standards and other rules.
Promoting digitalization and labor-saving measures
To respond to rapidly changing societal structures, we shall actively promote digitalization and the implementation of labor-saving measures to reduce workloads and raise quality.
Developing human resources who will maintain and enhance quality
Through educational programs related to maintaining and enhancing quality, we shall ensure that our know-how, which is our asset, is passed on to the next generation.
Promoting active communication
We shall effectively utilize our structures and systems to actively pursue communication with our customers and all other stakeholders.

President and Representative Director
Toshiro Mitsuyoshi