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- Product and Service Safety as well as the Quality Management System
Product and Service Safety as well as the Quality Management System
Basic Policy
The Sumitomo Forestry Group shall secure the safety and security of our customers and at the same time, sincerely engage with them and work to improve quality and customer satisfaction. With this as a fundamental base for our Group as it expands a broad range of businesses focusing on wood, we also set basic individual policies to guide our operations according to the characteristics of each business in our main business domains.
Quality Management System
Sumitomo Forestry and its Group companies in Japan and overseas have acquired the ISO 9001 quality management system certification and constantly enhance the quality of products and services provided to customers.
The Quality Control and Worker Safety Management Department established in April 2020 as an office directly under the president strives to consistently improve product and service quality and eradicate occupational accidents. In fiscal 2020, the Sustainability Committee received a report on the results from an examination of the state of quality management systems at 63 Group companies. The department also conducted internal audits of departments which have acquired the ISO 9001 management system certification and assisted in ISO standard training.
In the future, the department will not only roll out and strengthen quality as well as occupational health and safety management systems by providing guidance and advice to the entire Group but also conduct training for Group and internal auditing employees in addition to furthering other human resource initiatives related to quality.
The quality certification acquisition rate of manufacturing businesses throughout the Sumitomo Forestry Group is 75.6% (based on sales).
Acquisition Status of Quality Management System Certifications (ISO 9001) at Each Group Company
| Group companies | Country | Type of certification | Date acquired | Date renewed |
|---|---|---|---|---|
| Construction Market Development Department, Housing and Construction Division, Sumitomo Forestry Co., Ltd. | Japan | ISO9001:2015 | September 2015 | August 2018 |
| Sumitomo Forestry Crest Co., Ltd. | Japan | ISO9001:2015 | March 1999 | November 2019 |
| Environmental Greenification Division, Sumitomo Forestry Landscaping Co., Ltd. | Japan | ISO9001:2015 | September 2002 | September 2020 |
| The Agro-Products Division, Sumitomo Forestry Landscaping Co., Ltd. | Japan | ISO9001:2015 | March 2020 | － |
| Sumitomo Forestry Home Engineering Co., Ltd. | Japan | ISO9001:2015 | March 2006 | March 2020 |
| Sumitomo Forestry Home Tech Co., Ltd. | Japan | ISO9001:2015 | March 2017 | March 2020 |
| Cohnan Kensetsu Inc.*1 | Japan | ISO9001:2015 | September 2011 | March 2020 |
| Nelson Pine Industries Ltd. (NPIL) | New Zealand | ISO9001:2015 | July 1993 | October 2019 |
| PT. Kutai Timber Indonesia (KTI) | Indonesia | ISO9001:2015 | September 1997 | September 2019 |
| PT. Rimba Partikel Indonesia (RPI) | Indonesia | ISO9001:2015 | June 2003 | March 2019 |
| PT. AST Indonesia (ASTI) | Indonesia | ISO9001:2015 | October 2002 | October 2020 |
| Vina Eco Board Co., Ltd. (VECO) | Vietnam | ISO9001:2015 | March 2014 | March 2020 |
| Canyon Creek (CCC) | United States | ISO9001:2015 | August 2003 | March 2019 |
Acquisition Status of Product Certifications at Each Group Company
| Company | Country | Type of certification | Date of certification renewal |
|---|---|---|---|
| Nelson Pine Industries Ltd. (NPIL) | New Zealand | JAS (LVL) | May 2008 |
| JIS certification: 2014 (MDF) | October 2015 | ||
| CARB certification (MDF)*2 EPA certification (MDF)*2 |
August 2020 August 2020 |
||
| PT. Kutai Timber Indonesia (KTI) | Indonesia | JAS (Plywood, LVL, laminated engineered wood) | August 2019 |
| Q-Mark (Door blanks) | May 2019 | ||
| CARB certification (PB) EPA certification (PB) |
May 2020 May 2020 |
||
| CARB certification (Plywood) EPA certification (Plywood) |
October 2020 October 2020 |
||
| CE Marking (Plywood) | December 2020 | ||
| PT. Rimba Partikel Indonesia (RPI) | Indonesia | JIS certification: 2014 (PB) | January 2019 |
| CARB certification (PB) EPA certification (PB) |
February 2018 November 2018 |
||
| PT. Sinar Rimba Pasifik (SRP) | Indonesia | JAS (Flooring/laminated engineered wood) | June 2020 |
| Vina Eco Board Co., Ltd. (VECO) | Vietnam | CARB certification (PB) EPA certification (PB) |
July 2019 July 2019 |
| JIS certification: 2014 (PB) | December 2018 |
*1 Joined the Sumitomo Forestry Group in January 2021
*2 Formaldehyde emission standards for specific wood products stipulated by the California Air Resources Board (CARB) and the United States Environmental Protection Agency (EPA)
Code of Couduct Guidebook
- This is the guidebook to promote the embracement of Sumitomo Forestry Group Code of Conduct to our employee.