Product and Service Safety as well as the Quality Management System

Basic Policy

The Sumitomo Forestry Group shall secure the safety and security of our customers and at the same time, sincerely engage with them and work to improve quality and customer satisfaction. With this as a fundamental base for our Group as it expands a broad range of businesses focusing on wood, we also set basic individual policies to guide our operations according to the characteristics of each business in our main business domains.

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Quality Management System

Sumitomo Forestry and its Group companies in Japan and overseas have acquired the ISO 9001 quality management system certification and constantly enhance the quality of products and services provided to customers.

The Quality Control and Worker Safety Management Department established in April 2020 as an office directly under the president strives to consistently improve product and service quality and eradicate occupational accidents. In fiscal 2020, the Sustainability Committee received a report on the results from an examination of the state of quality management systems at 63 Group companies. The department also conducted internal audits of departments which have acquired the ISO 9001 management system certification and assisted in ISO standard training.

In the future, the department will not only roll out and strengthen quality as well as occupational health and safety management systems by providing guidance and advice to the entire Group but also conduct training for Group and internal auditing employees in addition to furthering other human resource initiatives related to quality.

The quality certification acquisition rate of manufacturing businesses throughout the Sumitomo Forestry Group is 75.6% (based on sales).

Acquisition Status of Quality Management System Certifications (ISO 9001) at Each Group Company

Group companies Country Type of certification Date acquired Date renewed
Construction Market Development Department, Housing and Construction Division, Sumitomo Forestry Co., Ltd. Japan ISO9001:2015 September 2015 August 2018
Sumitomo Forestry Crest Co., Ltd. Japan ISO9001:2015 March 1999 November 2019
Environmental Greenification Division, Sumitomo Forestry Landscaping Co., Ltd. Japan ISO9001:2015 September 2002 September 2020
The Agro-Products Division, Sumitomo Forestry Landscaping Co., Ltd. Japan ISO9001:2015 March 2020
Sumitomo Forestry Home Engineering Co., Ltd. Japan ISO9001:2015 March 2006 March 2020
Sumitomo Forestry Home Tech Co., Ltd. Japan ISO9001:2015 March 2017 March 2020
Cohnan Kensetsu Inc.*1 Japan ISO9001:2015 September 2011 March 2020
Nelson Pine Industries Ltd. (NPIL) New Zealand ISO9001:2015 July 1993 October 2019
PT. Kutai Timber Indonesia (KTI) Indonesia ISO9001:2015 September 1997 September 2019
PT. Rimba Partikel Indonesia (RPI) Indonesia ISO9001:2015 June 2003 March 2019
PT. AST Indonesia (ASTI) Indonesia ISO9001:2015 October 2002 October 2020
Vina Eco Board Co., Ltd. (VECO) Vietnam ISO9001:2015 March 2014 March 2020
Canyon Creek (CCC) United States ISO9001:2015 August 2003 March 2019

Acquisition Status of Product Certifications at Each Group Company

Company Country Type of certification Date of certification renewal
Nelson Pine Industries Ltd. (NPIL) New Zealand JAS (LVL) May 2008
JIS certification: 2014 (MDF) October 2015
CARB certification (MDF)*2
EPA certification (MDF)*2
August 2020
August 2020
PT. Kutai Timber Indonesia (KTI) Indonesia JAS (Plywood, LVL, laminated engineered wood) August 2019
Q-Mark (Door blanks) May 2019
CARB certification (PB)
EPA certification (PB)
May 2020
May 2020
CARB certification (Plywood)
EPA certification (Plywood)
October 2020
October 2020
CE Marking (Plywood) December 2020
PT. Rimba Partikel Indonesia (RPI) Indonesia JIS certification: 2014 (PB) January 2019
CARB certification (PB)
EPA certification (PB)
February 2018
November 2018
PT. Sinar Rimba Pasifik (SRP) Indonesia JAS (Flooring/laminated engineered wood) June 2020
Vina Eco Board Co., Ltd. (VECO) Vietnam CARB certification (PB)
EPA certification (PB)
July 2019
July 2019
JIS certification: 2014 (PB) December 2018

*1 Joined the Sumitomo Forestry Group in January 2021

*2 Formaldehyde emission standards for specific wood products stipulated by the California Air Resources Board (CARB) and the United States Environmental Protection Agency (EPA)

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Sustainability Report