Basic Policy

The Sumitomo Forestry Group will pursue “Zero Defects” and take on the challenge of new initiatives through the implementation of the Sumitomo Forestry Group Quality Policy, a policy for further improving quality in its corporate activities, in order to provide products and services that bring joy to our customers and earn their trust.

All Sumitomo Forestry Group companies and business partners involved in the Group's operations, are required to routinely engage in quality improvement activities as the foundation of corporate management in line with this policy.

The policy reflects the expectations of stakeholders for quality improvement, which were gathered through a questionnaire survey of Group employees on their quality values and activities, as well as interviews with executives, general managers, and major business partners.

In addition to disclosing this policy on the website, we also use various tools to promote understanding and penetration of the policy, such as posting it on posters and including it in the employee handbook.

Quality Management System

Promotion System

Sumitomo Forestry and its Group companies in Japan and overseas have acquired the ISO 9001 quality management system certification and constantly enhance the quality of products and services provided to customers.

The Sumitomo Forestry Group has established Quality Control and Worker Safety Management Department as an office directly under the president strives to consistently improve product and service quality and eradicate occupational accidents. The office provides guidance and advice to the entire Group in Japan and overseas, as well as developing and strengthening the quality and occupational health and safety management system. In addition, the Sustainability Committe considers and reports on important quality issues that affect the entire Group. We conducted a survey of the current status of quality management systems at 70 Group companies in Japan and overseas in fiscal 2022, and presented the findings to the Sustainability Committee and other entities.

Implementation and Enhancement of ISO9001 Management System

The Sumitomo Forestry Group promotes the operation of the ISO9001 Quality Management System ("ISO9001") in order to provide reliable products and services and improve customer satisfaction.

Among the Sumitomo Forestry Group companies, businesses where quality control is particularly important are analyzed, prioritized, and promoted for implementation.

We recommend that ISO9001 be introduced through a Self-Conformity Declaration* before undergoing an external audit, thereby reducing the difficulty of introduction.

Departments and divisions that have acquired ISO9001 self-compliance and external certification promote the operation of the management system by conducting internal auditing on a regular basis to ensure continuous improvement.

The scope of consolidated subsidiaries to be certified focuses on companies that are engaged in businesses where quality control is of high importance. In fiscal 2022, the certification rate of targeted consolidated organizations was 98.7% (based on sales).

*An ISO-based management system has been established, operated and adapted by the company