Safety and Quality of Products and Services
Product and Service Safety as well as the Quality Management
Sumitomo Forestry Group established Sumitomo Forestry Group Quality Policy in order to further strengthen quality in its corporate activities in August 2021. Through pursuit of "ZERO DEFECTS" and implementation of new initiatives, we seek to provide reliable products and services that bring joy to our customers.
We also require each and every employee to work on a daily basis to improve quality as the foundation of corporate management, in accordance with this policy.
The policy reflects the expectations of stakeholders for quality improvement, which were gathered through a questionnaire survey of Group employees on their quality values and activities, as well as interviews with internal executives, senior managers, and major business partners.
Sumitomo Forestry Group Quality Policy
Through the pursuit of "ZERO DEFECTS" and the implementation of new initiatives, the Sumitomo Forestry Group seeks to provide reliable products and services that bring joy to our customers.
- Full employee participation in quality enhancement
All employees of our Group operations shall consciously strive to enhance quality with an understanding that our products and services must be of the highest standards.
- Improving customer satisfaction
We shall identify quality risks and continuously refine processes and rules to improve customer satisfaction.
- Thorough compliance
We shall fulfill customer expectations and strictly comply with all applicable laws, regulations, voluntary standards and other rules.
- Promoting digitalization and labor-saving measures
To respond to rapidly changing societal structures, we shall actively promote digitalization and the implementation of labor-saving measures to reduce workloads and raise quality.
- Developing human resources who will maintain and enhance quality
Through educational programs related to maintaining and enhancing quality, we shall ensure that our know-how, which is our asset, is passed on to the next generation.
- Promoting active communication
We shall effectively utilize our structures and systems to actively pursue communication with our customers and all other stakeholders.
President and Representative Director
Quality Management System
Sumitomo Forestry and its Group companies in Japan and overseas have acquired the ISO 9001 quality management system certification and constantly enhance the quality of products and services provided to customers.
Sumitomo Forestry Group has established Quality Control and Worker Safety Management Department as an office directly under the president strives to consistently improve product and service quality and eradicate occupational accidents. The office provides guidance and advice to the entire Group in Japan and overseas, as well as developing and strengthening the quality and occupational health and safety management system. In addition, the Sustainability Committe considers and reports on important quality issues that affect the entire Group. We conducted a survey of the current status of quality management systems at 62 Group companies in Japan and overseas in fiscal 2021, and presented the findings to the Sustainability Committee and other entities.
Awareness education in the Company
To encourage deeper awareness and understanding among Group employees, posters were delivered to all our workplaces, branches, and offices, as well as offices and plants of Group companies in Japan and overseas, in accordance with the establishment of the "Quality Policy". The slogan posters represent the president's own opinions on occupational health and safety and quality for the Sumitomo Forestry Group as a whole. "ZERO DEFECTS" means "Zero Defects, Zero Shortcomings, Zero Inadequacies", and it applies to all of the Group's businesses and occupations. Sumitomo Forestry Group Quality Policy is regularly disseminated to all employees through the Sumitomo Forestry Group Handbook and the business intranet, in addition to posting policy posters in easily visible locations.
ISO 9001 Certification and Human Resource Development
Sumitomo Forestry Group is promoting ISO 9001 management system certification and ISO 9001 "Self-Conformity Declaration*". In order to develop human resources, we provide training for internal auditors, including Group employees, in addition to supporting the implementation of internal audits and training sessions for companies considering the introduction of internal audits. We hosted an ISO 9001 internal auditor training seminar in fiscal 2021, which was attended by 51 employees.
In addition, we have established a "Occupational Health, Safety, and Quality" course on our intranet e-learning site, as well as a new basic course on ISO management systems and ISO 9001 management systems to promote education for quality improvement. We will continue to offer guidance and advice to the entire group to develop and strengthen the system for quality improvement and promote quality-related human resource development initiatives.
In addition, occupational quality-related certificates have been obtained by 80.7% of Sumitomo Forestry Group manufacturing businesses (based on sales).
* Self-Conformity Declaration: An ISO-based management system has been established, operated, and conformed to by the Company.
Acquisition Status of Quality Management System Certifications (ISO 9001) at Each Group Company
|Group companies||Country||Type of certification||Date acquired||Date renewed|
|Construction Market Development Department, Housing and
Construction Division, Sumitomo Forestry
|Japan||ISO9001:2015||September 2015||August 2018|
|Sumitomo Forestry Crest||Japan||ISO9001:2015||March 1999||November 2019|
|Environmental Greenification Division, Sumitomo Forestry Landscaping||Japan||ISO9001:2015||September 2002||September 2020|
|The Agro-Products Division, Sumitomo Forestry Landscaping||Japan||ISO9001:2015||March 2020||-|
|Sumitomo Forestry Home Engineering||Japan||ISO9001:2015||March 2006||March 2021|
|Sumitomo Forestry Home Tech||Japan||ISO9001:2015||March 2017||March 2020|
|Cohnan Kensetsu*1||Japan||ISO9001:2015||September 2011||March 2020|
|Nelson Pine Industries (NPIL)||New Zealand||ISO9001:2015||July 1993||October 2019|
|Kutai Timber Indonesia (KTI)||Indonesia||ISO9001:2015||September 1997||September 2019|
|Rimba Partikel Indonesia (RPI)||Indonesia||ISO9001:2015||June 2003||March 2022|
|AST Indonesia (ASTI) the first factory||Indonesia||ISO9001:2015||October 2002||October 2020|
|AST Indonesia (ASTI) the second factory||Indonesia||ISO9001:2015||January 2022||―|
|Vina Eco Board (VECO)||Vietnam||ISO9001:2015||March 2014||March 2020|
|Canyon Creek (CCC)||United States||ISO9001:2015||August 2003||March 2022|
*1 Joined the Sumitomo Forestry Group in January 2021
Acquisition Status of Product Certifications at Each Group Company
|Group companies||Country||Type of certification||Date of certification renewal|
|Nelson Pine Industries (NPIL)||New Zealand||JAS (LVL)||June 2021|
|JIS certification: (MDF)||June 2021|
|CARB certification (MDF)*2||December 2021|
|EPA certification (MDF)*2||August 2021|
|Kutai Timber Indonesia (KTI)||Indonesia||JAS (Plywood, LVL, laminated engineered wood)||August 2021|
|Q-Mark (Door blanks)||June 2021|
|CARB certification (PB)||October 2021|
|EPA certification (PB)||October 2021|
|CARB certification (Plywood)||October 2021|
|EPA certification (Plywood)||October 2021|
|CE Marking (Plywood)||July 2021|
|Rimba Partikel Indonesia (RPI)||Indonesia||JIS certification: (PB)||March 2022|
|CARB certification (PB)||February 2022|
|EPA certification (PB)||February 2022|
|Sinar Rimba Pasifik (SRP)||Indonesia||JAS (Flooring/laminated engineered wood)||November 2021|
|Vina Eco Board (VECO)||Vietnam||CARB certification (PB)||July 2021|
|EPA certification (PB)||July 2021|
|JIS certification: 2014 (PB)||December 2018|
*2 Formaldehyde emission standards for specific wood products stipulated by the California Air Resources Board (CARB) and the United States Environmental Protection Agency (EPA)