Basic Concept of Product Safety and Quality Control in MOCCA (Timber Solutions) Business

Sumitomo Forestry broadly promotes the MOCCA (Timber Solutions) Business that proposes wooden construction also in non-residential fields such as commercial complexes and public facilities. The MOCCA (timber solutions) business of the Construction Market Development Department provides high-quality buildings with consideration for user health, safety, and comfort via wooden architecture, and it obtained the ISO 9001 in September 2015 in response to customer expectations. Complying with this international standard, policies were established as shown in the following. Each plant sets tangible quality targets and a business expansion plan adhering to the policy to attain maintained safety and enhanced product quality.

 

Quality Policy

We will strive in the efforts below as an organization that loves wood because we believe it is the path to respond to the expectations of our customers by consistently providing high-quality buildings with consideration to people's health, safety, and comfort via wooden architecture.

  1. Continually better quality and improve customer satisfaction
    We will work to heighten our quality performance and improve customer satisfaction while continually bettering the effectiveness of our quality management systems by conforming to standards and meeting the requirements of our customers.
  2. Complying with the law
    We will have full knowledge of applicable laws and other requirements we see as a duty for the company in the design and construction of buildings.
  3. Establishing policies
    We will set quality targets and periodically evaluate our success and revise those targets and goals to specifically promote this quality policy.
  4. Conducting education and training
    We will conduct education and training for the staff involved with the MOCCA (Timber Solutions) Business that we employ to raise awareness so that all of our employees working in the Construction Market Development Department and the Company will understand this quality policy.
  5. Publishing this policy
    We will publish this quality policy externally on the Housing and Construction Division's Construction Market Development Department website.

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Product Safety and Quality Management System in MOCCA (Timber Solutions) Business

The MOCCA (timber solutions) Business of the Construction Market Development Department consolidates the quality management system under the aforementioned policy and is building a strict process management system.

The Department also conducts biannual internal audits at construction sites to follow the PDCA cycle incorporated in the quality management system as stipulated by ISO9001.

We have been highly praised by third parties for providing higher quality construction with recognition that includes the Wood Design Award and Good Design Award.

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Sustainability Report