Basic Policy

In response to legal requirements and customer requests, we use PDCA cycles as we work to ensure and improve product safety and quality at each stage of our business activities, from planning and product development to production and sales. Moving forward with continual improvement is a policy we pursue in our manufacturing operations in order to elevate the quality of the products and services we provide.

Product Safety and Quality Control in the Domestic Manufacturing Operation of Wood Building Materials

Basic Policy for Product Safety and Quality Control

Sumitomo Forestry Crest Co., Ltd. has established a quality policy based on ISO 9001 as described below. Each plant and division has formulated specific quality targets and action plans in line with our quality policy, and is committed to maintaining safety and improving quality.

Operating in keeping with the 2015 version of the ISO 9001 quality management system, we strive to elevate quality and service by reinforcing its integration with our actual business operations.

Sumitomo Forestry Crest Co., Ltd.'s Quality Policy

  1. Comply with all relevant laws, regulations and requirements in the provision of safe, reliable products.
  2. Strive to understand customer needs and provide appealing products to improve customer satisfaction.
  3. Constantly work to improve the quality management system in the pursuit of QCD.

Product Safety and Quality Management System

Since October 2010, Sumitomo Forestry Crest Co., Ltd. has been operating with integrated ISO 9001 at its plants nationwide. To employ a PDCA cycle under a quality management system in accordance with the quality policy, Sumitomo Forestry Crest conducts internal audits of all of its plants twice each year, external audits once each year, and reviews results from those audits repeatedly to build a strict process management system and manufacture products with a high standard of quality.

A mechanism has also been put in place that uses a quality information management system to reflect feedback and requests from customers at production sites alongside a system that delivers reports from managers to the President within two hours after receiving information on any serious defects impacting the safety and quality of products through an emergency contact network. These efforts are taken to leverage information in the manufacturing process.

Promotion of Quality Improvement Activities Based on Company-Wide Targets

Sumitomo Forestry Crest Co., Ltd. has set quality targets at each plant and division, and is promoting quality improvement activities.

Since fiscal 2018, it has strived to enhance and maintain quality control systems at manufacturing locations as well as at business partners' plants. Measures to help prevent human error through standardization of procedures, revision of logs, work operation standardization and QC process chart compliance have reduced complaints related to manufacturing mistakes by 48% in fiscal 2019 and 50% in fiscal 2020 compared to fiscal 2018.

In fiscal 2021, we will set new quality targets toward further improvements.

Quality Check in Plant

Quality Check in Plant

Light, Low-Cost and Attractively-Designed Wooden Fire-Prevention Door Using Balsa

Sumitomo Forestry Co., Ltd. launched in May 2015 full-scale sales of own branded wooden fire-prevention doors, made from “balsa” known as the lightest timber in the world, which are lighter, less-expensive and more attractively-designed than existing products. The product was developed to meet the needs of wooden fire-prevention doors in three- and four-story buildings in urban areas, and in constructions for mixed use such as medical facilities with adjacent accommodation. The doors are also environmentally-friendly products, with the raw material balsa being sourced from plantation timber raised from saplings and processed by a Group company, PT. Kutai Timber Indonesia (KTI).

Own branded wooden fire-prevention doors made from balsa

Own branded wooden fire-prevention doors made from balsa

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Safety and Quality Control in Overseas Manufacturing Business

Basic Policy and Framework for Product Safety and Quality Control

Group companies engaged in the manufacture of wood building materials overseas have acquired quality certifications such as ISO 9001, Japanese Industrial Standards (JIS) and Japanese Agricultural Standards (JAS). In line with the requirements of these certifications, each company has established policies and standards for quality control, and through education and training, strives to ensure that its employees understand them well. Furthermore, each company is making ongoing improvements to quality control management systems by means of annual certification audits through external organizations as well as periodic internal audits.

The quality standards of every company are being further improved to provide greater safety by focusing on communication and feedback from users about product safety and quality, especially in the production of products for Japan which demands the utmost safety and quality.

Updating to ISO9001:2015

Six consolidated companies have completed their update to ISO9001:2015: Nelson Pine Industries (NPIL), Kutai Timber Indonesia (KTI), Rimba Partikel Indonesia (RPI), AST Indonesia (ASTI), Canyon Creek Cabinet (CCC), and Vina Eco Board (VECO).

Under the new quality management system, we will move forward with even greater continual improvement, maintaining and increasing the safety and quality of our products.

We had to temporarily suspend regular Group plant gatherings, divisional audits and other such activities in 2020 due to the COVID-19 pandemic. However, the Sumitomo Forestry Group will establish remote activities this term to promote activities that share a wide variety of information via online conferencing and other no-contact forums even after the COVID-19 pandemic has come to an end.

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Sustainability Report