Basic Policy

The Sumitomo Forestry Group is involved with various stakeholders because the business activities conducted by the Group are in a broad range of global businesses from the upstream to the downstream with wood—as a renewable natural resource—at the core. We are always focused on communication, starting with our business activities while taking into account the relationship between the direct and indirect impact. Our basic policy is to sincerely respond to that expectations and requirements.

Stakeholders of the Sumitomo Forestry Group

Stakeholders of the Sumitomo Forestry Group

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Responsibilities and Communication Methods


Customer needs are diversifying as the social environment changes dramatically due to energy issues resulting from frequent large-scale disasters and global warming in addition to the decreasing population and aging society of Japan, depopulation and centralization to urban areas as well as a growing mindset toward health.

The Sumitomo Forestry Group conducts comprehensive efforts toward safety and quality issues based on these circumstances to not only reduce risk but also to create new business opportunities by responding to societal and environmental changes with the hope that it will further heighten customer satisfaction.

Responsibilities Communication Methods
  • Providing safe, high-quality products and services
  • Disclosing timely and accurate information and providing accountability
  • Understand the requests and needs and improve satisfaction through communication
  • Sumitomo Forestry Call Center
  • Customer Satisfaction Survey
  • Websites and media, news magazines, etc.
  • Exhibitions and various other events

Employees and Their Families

A wide range of themes have been raised concerning social challenges related to employment and labor from human rights and the form of an equal workplace without discrimination to ensuring safety on-site, considerations toward work-life balance and the reduction of long working hours.

We believe working to resolve these challenges is the driving force to improving corporate value and business promotion that have a positive effect that include gaining human resources and improving the motivation of employees while eliminating risks on employees.

Responsibilities Communication Methods
  • Establishing and providing a healthy working environment where people can work safely that respects human rights without any discrimination
  • Equally and fairly evaluating personnel
  • Establishing educational systems able to drive and improve skills
  • Establishing measures, policies and other regulations to enhance the work-life balance
  • Conducting regular consultations and performance reviews
  • Conducting employee satisfaction surveys
  • Conducting stress checks
  • Installing a compliance hotline
  • Implementing briefings during policy revisions and enhancing inquiry methods (use of AI chatbots, etc.)
  • EAP (Employee Assistance Program) service
  • Carrying on a dialogue (casual discussions) between the president and employees
  • Holding Family Open Day
  • Carrying out meetings with management made up of both labor and management committee members
  • Publishing internal magazines, creating an internal website

Shareholders and Investors

In recent years, long-term institutional investors have shifted the way to evaluate a company. One emphasis from this perspective of evaluation is engagement. The dialogue between companies and their shareholders as well as investors is growing in terms of strategies and efforts to improve corporate value. Trends to promote even broader engagement are growing after the publishing of the Stewardship Code even in Japan.

The Sumitomo Forestry Group places great importance on engagement from the perspectives of properly assessing the corporate value and earning trust from the market. The Group discloses a wide range of information, including non-financial information, in a timely and transparent manner to facilitate understanding among stakeholders of our management policies and business strategies, while regularly feeds back the opinions and requirements of investors who are a vital stakeholder into operations to put in place measures toward sustainable growth.

Responsibilities Communication Methods
  • Disclosing timely and accurate information
  • Pursuing informational transparency and accountability
  • Executing the appropriate premium redemption to shareholders
  • Holding general meetings of shareholders, financial results briefings, investor briefings, analyst briefings, on-site briefings, and other relevant meetings
  • Communicating information on websites, integrated reports, shareholder correspondence, briefing materials and in other relevant forms
  • Responding to surveys for assessment and research agencies related to ESG, etc.

Government and Regulatory Authorities

As a company involved in a variety of businesses centered upon wood, Sumitomo Forestry Group needs to adhere to laws and regulations by continually updating information about relevant laws and regulations in each region and country where it conducts business.

For example, housing construction must comply with the Building Standards Act as well as wide range of other laws and regulations. We also must engage in broad communication as a business involved with national lands through forest management, such as notifications to government and regulatory authority.

Therefore, we strive to earn greater trust from society by thoroughly complying with the various laws and regulations as well as ensuring proper communication with the government and regulatory authorities in each country where our businesses are expanding.

Responsibilities Communication Methods
  • Complying with all relevant laws as well as reporting and delivering notifications
  • Responding through expert and relevant departments

Industries and Companies in the Same Business

The Sumitomo Forestry Group believes a fair, open competitive environment is essential to foster sustainable growth throughout the entire industry of its business.

We also know industry associations and other organizations are indispensable in creating relevant rules. We participate in organizations such as industry associations and contribute to the growth and development of the industry by taking a leading role as a front runner in the industry.

Responsibilities Communication Methods
  • Assembling the appropriate markets and competitive environment
  • Offering cooperation for the growth and development of our industry
  • Participating in industry associations and other organizations

Business Partners

Promoting sustainable forest management and procuring timber from sustainable forests are extremely vital endeavors for the Sumitomo Forestry Group, which is expanding its business around "wood". We believe initiatives are also necessary to respond to risk elements that include the laws in each country and the various regulations related to the illegal logging.

These efforts strengthen our foundation of business by promoting the preservation, development, and planting of forests as well as effectively using limited global resources such as the active use of timber cut from forests that have received Forest Stewardship Council (FSC) certification together with our business partners.

Responsibilities Communication Methods
  • Building equal and fair relationships with business partners
  • Improving the occupational health and safety environment
  • Complying with all relevant laws
  • Engaging in purchasing and procurement activities
  • Conducting safety conferences, safety patrols and building contractor meetings
  • Conducting workshops and informational exchange meetings
  • Conducting supplier evaluations (surveys and questionnaires)

Relevant Targets and Performance

Relevant Targets and Performance


The Sumitomo Forestry Group shares information about various initiatives as well as the medium to long-term outlook, including our philosophy, the current state of business, work style reforms, with all of the students entrusted with the next generation.

We strive to actively share information and engage in communication online to of course deepen understanding in our own company but also to facilitate mutual growth in a dramatically changing environment.

Responsibilities Communication Methods
  • Conducting equal and fair hiring practices
  • Actively communicating information
  • Participating in various briefings and other events
  • Visiting schools (including communication in online formats)
  • Distributing information through our recruiting website


The Sumitomo Forestry Group works together with everyone at NPOs and NGOs to cultivate understanding about the situations faced in each region through expert knowledge and businesses when working to confront social challenges such as biodiversity and regional development. Through the cooperation with civil society, we fulfill our role for not only the company but also many other people. We expect to produce even greater results toward solving the challenges faced by society rooted in each community.

Responsibilities Communication Methods
  • Working cooperatively to solve social challenges
  • Providing business know-how
  • Participating in employee volunteer activities
  • Working cooperatively through social contribution activities
  • Stakeholder Dialogue

Global Environment

The Sumitomo Forestry Group prioritized the global environment in both the direct and indirect impact its business activities have on the world. The Group established its Environmental Philosophy in December 1994 and Group-wide Environmental Policies in October 2000.

We also formulated the Mid-Term Environmental Management Plan (FY2010-FY2014) with Mid-term environmental targets for the first time in fiscal 2009 and established the Mid-Term CSR Management Plan (FY2015-FY2020) that includes environmental targets in fiscal 2014. In addition, given further heightened ESG-related demands from the society, we began further increasing our numerical targets from fiscal 2019, incorporating them as Sustainability Goals into our “Sumitomo Forestry Group 2021 Medium-Term Management Plan.” By implementing PDCA cycles for all organizations, we are steadily stepping up our environmentally conscious activities based on the plan. Currently, we are underway drafting the next mid-term management plan that will begin in January 2022.

Responsibilities Communication Methods
  • Preserving the natural environment and biodiversity
  • Reducing the environmental impact of business activities
  • Developing and providing products and services with minimal environmental impact
  • Providing an environment for business
  • Supplying and standardizing environmentally-friendly housing
  • Acting as volunteers in building forests such as in reforestation
  • Carrying on a dialogue with NPOs/NGOs
  • Conducting environmental and social contribution activities linked up with NPOs/NGOs

Global Society and Local Communities

The Sumitomo Forestry Group recognizes the importance of contributing to the growth of local communities as well as protecting the local forest resources when starting and expanding businesses.

Therefore, we work to build an infrastructure for smooth operations and business expansion in each country and region by engaging in local social contribution activities and activities that focus on efforts, such as dialogue and cooperation with the local community in the promotion of overseas businesses.

Responsibilities Communication Methods
  • Contributing to solutions to both global and local challenges in society
  • Participating in employee volunteer activities
  • Supporting the formation of communities through social contribution activities
  • Preparation of Regional Infrastructure

Grievance Desk

The Sumitomo Forestry Group provides a Customer Service Department as a point of contact to handle inquiries from customers and local residents near ongoing housing construction, as well as a Compliance Hotline and Harassment Help Desk for business partners and employees in addition to receiving inquiries such as complaints (in Japanese, English, and Chinese) at our website. We respond appropriately to inquiries received through our website by having the Corporate Communications Department receive them, then forward them according to their content to each relevant specialized department at the head office or each division handling the relevant operations.

In October 2019, we put in place a whistleblowing mechanism shared with Group companies overseas. An external multilingual operator is used for this reporting system to receive reports in English, Chinese, Indonesian, Vietnamese, and Thai.

Communication with the stakeholders is extremely important in plantation forest operations overseas. For example, Open Bay Timber Ltd. (OBT) in Papua New Guinea has put in place a complaint box in which anyone from the area within and outside the company can post a complaint or comment. Inquiries received in this way from local residents and others in the area are shared internally as needed so that we can undertake appropriate responses.

We have also been operating a grievance mechanism at our plantation forest operations in Indonesia since 2018. We receive opinions from local residents, both in writing and through regular visits, and respond to them within seven working days as a general rule.

In addition, Tasman Pine Forests Ltd. (TPF) in New Zealand registers any important exchanges with local residents, partner companies and other stakeholders in a stakeholder registry. Communication with a recognition of the past background helps to build smooth relationships.

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